Beyond the Chat Log: Developing Asynchronous Video Support for Complex Troubleshooting
Let’s be honest. Some support tickets just can’t be solved with text. You know the ones. A user is trying...
Maggie
The Role of Sales in Launching and Scaling a Successful Product-Led Growth (PLG) Motion
Let’s get one thing straight: product-led growth is not a sales-free zone. That’s a myth, and honestly, a dangerous one....
The Business Case for Spatial Computing in Remote Collaboration: Beyond the Flat Screen
Let's be honest. For all its wonders, modern remote work can feel...flat. You know the drill: another grid of faces...
Monetizing Intellectual Property in International Licensing Agreements: Your Global Playbook
Let's be honest. You've got a brilliant piece of intellectual property—a software, a brand, a patented process. It's humming along...
Blockchain and Smart Contracts: The Unbeatable Duo for Automated Audit Trails and Reconciliation
Let’s be honest. The words “audit trail” and “reconciliation” don’t exactly spark joy. For most finance, supply chain, and compliance...
Mental Health and Burnout Prevention: A Survival Guide for Accounting Firm Owners
Let's be honest. The ledger of an accounting firm owner rarely balances when it comes to personal well-being. You're managing...
Creating Accessible and Inclusive Customer Support for Neurodiverse Users
Think about the last time you contacted customer support. Maybe you were frustrated, in a hurry, or just needed a...
Strategies for Measuring and Improving the Psychological Safety of Support Teams
Let's be honest. Support is a tough gig. You're on the front lines, absorbing the frustration of a faulty product,...
Navigating Sales in a Privacy-First World: Strategies Beyond Third-Party Cookies
Let’s be honest—the digital marketing landscape feels a bit like a game of Jenga right now. For years, third-party cookies...
Building a Hyper-Personalized Customer Journey with Zero-Party Data
Imagine walking into your favorite local shop. The owner knows your name, remembers you love dark roast coffee, and has...