Sustainable Customer Support: Building a Team That Thrives (and Saves the Planet)
Let's be honest. When you think of "sustainability," your mind probably goes to solar panels and recycling bins. But what...
Customer Support
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& Keyboard Navigation: Can someone navigate your entire help site using only a keyboard? For users with motor disabilities or...
The Impact of Micro-Learning for Training Customer Support Agents in Fast-Paced Industries
Let’s be honest—customer support isn’t easy. Especially in industries where things move at lightning speed—think tech, e-commerce, or finance. Agents...
The Role of AI-Powered Sentiment Analysis in Improving Customer Support Interactions
Let’s be honest—customer support can feel like walking a tightrope. One wrong word, one missed tone, and suddenly, a simple...
Utilizing Virtual Reality for Enhanced Customer Engagement
We can use it to take customers into an alternative reality and test products and services. We can also create...
Fostering Customer Loyalty Through Superb Support
Customer loyalty may be the lifeblood of any successful company, since repeat customers can help reduce advertising costs through word-of-mouth...
The Role of Emotional Branding in Customer Loyalty
Customers visit businesses for various reasons: convenience, lower prices or an expanded selection. But these factors don't automatically translate to...
Forbes Business Council Members Share Productivity Hacks
Focusing on real work tasks can sometimes feel like a struggle, so Forbes Business Council members share some effective productivity...
Common Customer Support Issues and How to Solve Them
Customer support has become a crucial part of business operations. However, providing exceptional customer experience isn’t always easy. Some customers...
Choosing the Right Customer Support Organization Structure
Choosing the right customer support organization structure can be critical to your company's success. When creating a structure for your...